Refund policy

Pursuant to Legislative Decree no. 206/2005, the customer has the right to withdraw within 30 days from the receipt of the order.

Returns are free of charge in Italy.

The return for a size exchange is free (in Italy) of charge for the first time only. Any subsequent size exchanges or returns will be at the customer’s expense.

Returns from abroad are not free, and size exchanges are not available.

Return shipping costs for customers residing outside Italy are at the customer’s expense.

The returned product must be intact, undamaged, unworn or unwashed, with the original tag and box (if provided).

To request a return, please complete the form at this link: RETURN REQUEST.
If you encounter any problems, please contact us by email at assistenzaclienti@goccia.shop.

The refund in case of return will be issued within 14 days from the receipt of the returned goods. All additional costs paid (standard or express shipping and cash on delivery fees) are excluded from the refund.

Goccia.shop also reserves the right to disable the cash on delivery payment option for users who have repeatedly refused deliveries without justified reason and without having previously contacted customer support.

For purchases made by credit card: refunds can only be processed using the same payment method used for the original charge. Refunds cannot be issued to a different destination, such as another card or bank account.